Table of Contents

Direct Print Logs

The direct print service produces a collection of log files. These files are usually used to debug and analyze the service's operation.

Log files are stored in the following folder:

C:\ProgramData\ForNAV\Direct Print\Logs

You can get the log for a specific connection if you right-click the environment and choose View Log.

View log

Windows event log

Log information is also sent to the Windows event log. Here, you can find more detailed error information.

Event viewer

Collecting log information

When you request support, you should collect the relevant log file from the log folder and export entries from the Windows event log. Attaching this information to a support ticket can help locate the problem.