Delays and Timeouts with FORNAV Direct Print and File Service in Business Central 24.5 (and up) On-Premises

Issue

After upgrading to Business Central 24.5 (on-premises), you may experience delays and timeouts when using the FORNAV Direct Print and File Service.

Cause

This issue occurs because, starting from Business Central version 24.5 (on-premises), changes were made to the database caching mechanisms. If you are running multiple Business Central service tiers in your environment, these changes may negatively impact performance and stability of the FORNAV Direct Print and File Service.

This problem specifically affects environments running:

Business Central 24.5 (on-premises) or newer.
FORNAV extensions version 7.3 or earlier.
Multiple Business Central service tiers.

Solution

To resolve this issue, you must upgrade your FORNAV extensions to version 7.4 or newer. Version 7.4 and later include updates specifically designed to support the new database caching behavior introduced in Business Central 24.5.

Steps to Upgrade the FORNAV Extensions:

Go to the FORNAV download page and download the latest extensions (version 7.4 or newer).
Install the updated extensions into your Business Central environment.

After upgrading, verify that delays and timeouts no longer occur.

Summary